Existing clients

Trouble with the portal? Let’s fix it.

Pick your device and we’ll show you exactly what to tap, with pictures, for sign-in, video sessions, forms and bills.

Pick my device↓

Your client portal is HIPAA-secure and powered by IntakeQ.

Start here

What are you using?

Tap your device. Every step below changes to match it.

Showing iPhone steps. Tap another device to switch.Showing Android steps. Tap another device to switch.Showing Mac steps. Tap another device to switch.Showing Windows steps. Tap another device to switch.

1 of 7 · iPhoneAndroidMacWindows

Can’t find the sign-in email?

Your portal invite and reminders come from Riverside Counseling Professionals, sent through IntakeQ. They sometimes land in a spam or promotions folder.

  1. 1Open the Mail app (or Gmail) and pull down on the inbox to show the search bar.
  2. 2Search Riverside, then search intakeq.
  3. 3Still nothing? Tap Mailboxes and open Junk. In Gmail, check Spam and Promotions.
  1. 1Open Gmail (or your mail app) and tap the search bar at the top.
  2. 2Search Riverside, then search intakeq.
  3. 3Still nothing? Tap the ☰ menu and check Spam, Promotions and Updates.
  1. 1Open your email (Mail, Gmail or Outlook).
  2. 2Search Riverside, then search intakeq.
  3. 3Still nothing? Look in the Junk or Spam folder, and in Gmail’s Promotions tab.
  1. 1Open your email (Outlook, Gmail or Yahoo).
  2. 2Search Riverside, then search intakeq.
  3. 3Still nothing? Look in Junk Email or Spam, and in Gmail’s Promotions tab.

Found it in junk? Mark it Not spam so your reminders arrive too. If it never came, we can resend it in a minute.

2 of 7 · iPhoneAndroidMacWindows

Signing in or forgot your password

Your portal lives at riverside.intakeq.com/portal. Use the same email address you gave our office.

  1. 1Open riverside.intakeq.com/portal in Safari.
  2. 2Type your email and password, then tap Sign in.
  3. 3Forgot it? Tap Forgot password? and use the reset link we email you within 30 minutes.
  1. 1Open riverside.intakeq.com/portal in Chrome.
  2. 2Type your email and password, then tap Sign in.
  3. 3Forgot it? Tap Forgot password? and use the reset link we email you within 30 minutes.
  1. 1Open riverside.intakeq.com/portal in Safari, Chrome or Edge.
  2. 2Type your email and password, then click Sign in.
  3. 3Forgot it? Click Forgot password? and use the reset link we email you within 30 minutes.
  1. 1Open riverside.intakeq.com/portal in Chrome or Edge.
  2. 2Type your email and password, then click Sign in.
  3. 3Forgot it? Click Forgot password? and use the reset link we email you within 30 minutes.

Five wrong tries locks the account for safety, and we can unlock it for you. If your browser fills in an old saved password, clear the box and type it fresh.

3 of 7 · iPhoneAndroidMacWindows

Let the portal use your camera and microphone

The first time you join a video session, your device asks permission. Say yes, or your therapist won’t see or hear you.

  1. 1Open your session link in Safari. If it opened inside Gmail or another app, tap the Safari compass or Open in Safari first.
  2. 2When iPhone asks to use the camera and microphone, tap Allow.
  3. 3If it asks a second time, tap Allow again.
  1. 1Open your session link in Chrome.
  2. 2When Chrome asks, tap Allow on every visit (or Allow this time).
  3. 3If Android then asks about Chrome itself, tap While using the app.
  1. 1Open your session link in Chrome, Safari or Edge.
  2. 2When the browser asks, choose Allow on every visit. In Safari, click Allow.
  3. 3Allow both the camera and the microphone.
  1. 1Open your session link in Chrome or Edge.
  2. 2When the browser asks, click Allow.
  3. 3Allow both the camera and the microphone.
4 of 7 · iPhoneAndroidMacWindows

Tapped “Don’t Allow” by mistake?Tapped “Don’t allow” by mistake?Clicked “Never allow” by mistake?Clicked “Block” by mistake?

Easy to fix. Turn the camera and microphone back on, then reload the session page.

  1. 1Open Settings, tap Apps, then Safari.
  2. 2Scroll to Settings for Websites and tap Camera. Choose Allow (or Ask).
  3. 3Do the same for Microphone, then go back to Safari and reload the page.
  1. 1On the session page, tap the icon just left of the web address.
  2. 2Tap Permissions and switch on Camera and Microphone.
  3. 3Still blocked? Open Settings › Apps › Chrome › Permissions and allow Camera and Microphone.
  1. 1Open the Apple menu › System Settings › Privacy & Security › Camera.
  2. 2Turn on your browser (Chrome, Edge or Firefox). Do the same under Microphone.
  3. 3Quit and reopen the browser. Using Safari? Go to Safari › Settings › Websites › Camera and choose Allow.
  1. 1Open Start › Settings › Privacy & security › Camera.
  2. 2Turn on Camera access, Let apps access your camera and Let desktop apps access your camera. Repeat under Microphone.
  3. 3Back in the browser, click the icon left of the web address, set Camera and Microphone to Allow, and reload.

Camera still dark? Close Zoom, Teams or FaceTime. Only one app can use the camera at a time.

5 of 7 · iPhoneAndroidMacWindows

Joining your video session

No app to download. Your session runs right in the web browser.

  1. 1A few minutes early, tap the session link in your reminder email or text.
  2. 2Check that you can see yourself, then tap Join session.
  3. 3Your therapist starts the session. Stay on the page while you wait.
  1. 1A few minutes early, tap the session link in your reminder email or text.
  2. 2Check that you can see yourself, then tap Join session.
  3. 3Your therapist starts the session. Stay on the page while you wait.
  1. 1A few minutes early, click the session link in your reminder email.
  2. 2Check that you can see yourself, then click Join session.
  3. 3Your therapist starts the session. Keep the tab open while you wait.
  1. 1A few minutes early, click the session link in your reminder email.
  2. 2Check that you can see yourself, then click Join session.
  3. 3Your therapist starts the session. Keep the tab open while you wait.

Use Wi‑Fi if you can, plug in your charger, and prop the phone up at eye level. Headphones help keep things private.

Use Wi‑Fi if you can, plug in your charger, and prop the phone up at eye level. Headphones help keep things private.

Close other video apps first. Headphones help keep things private, and a quiet room helps you settle in.

Close other video apps first. Headphones help keep things private, and a quiet room helps you settle in.

6 of 7 · iPhoneAndroidMacWindows

A form won’t submit

Almost always, one required box is still empty.

  1. 1Scroll up slowly and look for a box outlined in red or marked Required.
  2. 2Sign with your finger in the signature box. Turning the phone sideways gives you more room.
  3. 3Tap Submit again.
  1. 1Scroll up slowly and look for a box outlined in red or marked Required.
  2. 2Sign with your finger in the signature box. Turning the phone sideways gives you more room.
  3. 3Tap Submit again.
  1. 1Scroll up slowly and look for a box outlined in red or marked Required.
  2. 2Sign in the signature box with your mouse or trackpad.
  3. 3Can’t see the Submit button? Press Command and minus to zoom out, then click Submit.
  1. 1Scroll up slowly and look for a box outlined in red or marked Required.
  2. 2Sign in the signature box with your mouse or touchpad.
  3. 3Can’t see the Submit button? Press Ctrl and minus to zoom out, then click Submit.

Still won’t go? Copy any long answers somewhere safe, then try another browser. We can also send you a fresh copy of the form.

7 of 7 · iPhoneAndroidMacWindows

Paying a bill or getting a receipt

Bills, receipts and statements are all in your portal. The Pay my bill link on our site takes you straight there.

  1. 1Sign in at riverside.intakeq.com/portal.
  2. 2Open your invoices. Anything due has a Pay now button.
  3. 3Need a receipt for an HSA, FSA or insurance? Open a paid invoice and tap Receipt to download it.
  1. 1Sign in at riverside.intakeq.com/portal.
  2. 2Open your invoices. Anything due has a Pay now button.
  3. 3Need a receipt for an HSA, FSA or insurance? Open a paid invoice and tap Receipt to download it.
  1. 1Sign in at riverside.intakeq.com/portal.
  2. 2Open your invoices. Anything due has a Pay now button.
  3. 3Need a receipt for an HSA, FSA or insurance? Open a paid invoice and click Receipt to download it.
  1. 1Sign in at riverside.intakeq.com/portal.
  2. 2Open your invoices. Anything due has a Pay now button.
  3. 3Need a receipt for an HSA, FSA or insurance? Open a paid invoice and click Receipt to download it.

For your safety, please never send card numbers by email or text. Questions about a charge? Ask us.

Helpful links

Everything in one place.

Your portalOpen the client portalSign in, forms, video sessions and bills.Before your visitTest your camera and micIntakeQ’s free check of your browser, camera and microphone.New to Riverside?Book a free consultFifteen minutes, no cost. Not a client yet? Start here.QuestionsContact our officeEmail, fax, hours and directions to Byron Center.
Still stuck?

Call us. We’ll walk you through it.

Our office can resend emails, unlock your account and stay on the line while you try. Monday to Friday, 8 to 5.

Call 616-367-5813 Running late for a video session? Call and we’ll let your therapist know.
In a crisis?

Don’t wait on the portal.

Portal messages aren’t watched around the clock. Call or text 988 any time, or call 911 in an emergency.

Call 988Text 988Call 911