Guide · Getting started

How to choose a therapist — and what to ask before you commit

Fit matters more than any line on a resume. Here’s how to find it — written by the therapist who built our matching process.

By Kreg Westergren, MA, LPC, NCC, owner of Riverside Counseling · Updated October 2026

People agonize over choosing a therapist as if there’s one right answer. There isn’t — but there is a right answer for you, and finding it is less mysterious than it feels.

Start with the problem, not the resume

Before comparing credentials, finish this sentence: “I want help with…” Anxiety that won’t quiet down? A marriage running on fumes? A kid who’s stopped talking? The clearer you are, the faster you can tell whether a therapist actually works with people like you — most list their specialties right on their bio.

Credentials, decoded in one minute

The letters matter less than people fear. LPC and LMSW are fully licensed counselors and social workers. LLPC and LLMSW are limited-licensed — fully trained, practicing under an experienced supervisor, and often easier to get in with. Ph.D.-level clinicians typically handle formal testing. All of them provide real therapy; none of them prescribe medication.

Questions worth asking in a free consult

  • “Have you worked with people dealing with what I’m dealing with?” — listen for specifics, not reassurance.
  • “What would our first month look like?” — good therapists have a rough map.
  • “How will we know it’s working?” — the answer should involve you, not just attendance.
  • “What’s your style — do you mostly listen, or push?” — neither is wrong; one will fit you better.
  • The logistics: cost, insurance, telehealth, scheduling. Boring questions prevent painful surprises.

Green flags and red flags

Green: you feel heard in the first conversation, costs are stated plainly, and they’re honest about what they don’t treat. Red: guaranteed outcomes, vague pricing, or pressure to commit before you’re ready. A good therapist never needs to sell you.

How we’ve built this at Riverside

Every client starts with a free 15-minute consultation — fit-checking is the whole point of it. Our match tool narrows thirteen clinicians to your shortlist in four questions. And if the fit isn’t right after you start, say so: we’ll move you to someone better suited, no awkwardness. First appointments are usually available within a week.

Questions this guide didn’t answer? The free 15-minute consult exists exactly for that.

Schedule a free 15-minute consult→